Microsoft 365 Support
Outlook, OneDrive, Teams, user accounts, email, file synchronization, and everyday administration.
Request serviceNo IT department? No problem.
Small Business IT
Straightforward technology help for small businesses and offices without the commitment or complexity of a traditional managed-services contract.
Request serviceYour business needs its technology to work—but that does not mean you need a full-time IT staff.
Computers & Workstations
New-PC setup, software, updates, troubleshooting, monitors, docking stations, and peripherals.
Wi-Fi & Networking
Internet connectivity, Wi-Fi troubleshooting, routers, network devices, and basic small-office networking.
Printers & Office Equipment
Network printers, scanners, and the equipment everyone depends on until it suddenly stops working.
New Employee Setup
Computers, accounts, Microsoft applications, email, printer access, and complete workstation setup.
Security & Backup Basics
MFA, account security, endpoint basics, file backup, cloud storage, and practical risk reduction.
AI Phone Receptionist
Inbound call handling, customized greetings and call flows, lead intake, appointment requests, call routing, and ongoing refinement.
Right-sized business support
Professional IT help without a full-time IT department.
Independent professionals
Reliable computers, email, files, printers, video meetings, and backups for consultants, home-based businesses, and solo practices.
Small offices and teams
Workstations, shared equipment, Microsoft 365, Google Workspace, Wi-Fi, printers, onboarding, and everyday troubleshooting.
Growing businesses
Practical help adding employees, organizing equipment, standardizing setups, improving security basics, and planning the next stage.
Call when you need us
A flexible technology resource for your business.
Some businesses are not ready for a large managed-services contract. Others already have remote IT support but still need capable hands onsite. Sisell Solutions fills that gap with straightforward project work, troubleshooting, setup, and local support.
We explain what we find, document the important details, and recommend the level of support that fits the situation—even when the right next step is a specialist or a larger IT provider.
Tell us what you needAI phone receptionist
A professional first response—even when you cannot answer.
We help small businesses create and manage an inbound virtual receptionist tailored to their services, priorities, and customer experience. It can answer common questions, collect service details, arrange follow-up, and route appropriate calls to a real person.
Discuss your call flowTailored call flows
Greetings, questions, business knowledge, and responses built around how your business actually works.
Lead and service intake
Collect names, contact details, project needs, and other approved information consistently.
Transfer and follow-up
Route appropriate calls to a person or capture what is needed for a timely response.
Ongoing management
Review call outcomes, refine the experience, and keep information current as the business changes.
Designed for inbound customer calls. Outbound calling, regulated workflows, emergency response, and collection of sensitive credentials or payment information are not included unless separately reviewed and approved.
Employee technology setup
Ready on day one. Properly closed out on the last.
Onboarding
- Prepare the computer and updates
- Connect monitors and accessories
- Configure approved accounts and applications
- Set up email, cloud files, and printer access
- Test the complete workstation
Moves and changes
- Replace or upgrade equipment
- Move and reconnect workstations
- Add monitors, docks, and peripherals
- Troubleshoot access and synchronization
- Improve cables and workspace organization
Offboarding assistance
- Recover business-owned equipment
- Coordinate authorized account changes
- Preserve approved business files
- Prepare devices for reassignment
- Document completed steps
Reduce everyday technology risk
Strong basics make a meaningful difference.
Accounts
MFA, password managers, recovery information, appropriate access, and cleaner account organization.
Devices
Updates, security settings, supported software, storage review, and sensible workstation standards.
Files & backup
Cloud-file configuration, synchronization, backup basics, and confirming important information is recoverable.
Continuity
Documentation, spare-equipment planning, vendor contacts, and practical preparation for common disruptions.
Clear scope. Responsible support.
We support everyday business technology, setup, maintenance, and practical security fundamentals. Enterprise infrastructure, 24/7 monitoring, guaranteed response times, regulated compliance programs, advanced cybersecurity investigations, penetration testing, and emergency incident response require a specialized managed-services or security provider. When a project reaches that level, we will say so clearly and help identify the right next step.
Frequently asked questions
Before we get to work.
Do we need an ongoing IT contract?
No. Sisell Solutions offers on-demand help for businesses that need a reliable technology resource without committing to a traditional managed-services agreement.
Can you work with our existing IT provider?
Yes. We can provide local hands-on assistance, workstation setup, equipment installation, and practical coordination when your primary provider or software vendor needs someone onsite.
Can you set up a new employee from start to finish?
Yes. We can prepare the computer, monitors, docking station, printer access, email, Microsoft 365 or Google Workspace applications, updates, and everyday accessories. Account permissions must be authorized by the business.
Do you support both Windows and Mac businesses?
Yes. We support Windows, macOS, ChromeOS, Linux, iPhone, iPad, Android, and offices that use a combination of platforms.
Does the AI receptionist make outbound sales calls?
No. The service is designed for inbound customer calls. Any outbound calling would require a separate scope and legal and consent review.
Will callers know they are speaking with an AI assistant?
Yes. The call experience should clearly identify the virtual receptionist and provide any required recording or transcription notice.
Do you provide cybersecurity or compliance certification?
We provide practical security basics such as MFA, updates, password-manager setup, backup configuration, and account hygiene. Formal audits, incident response, penetration testing, regulatory certification, and advanced security investigations require a specialized provider.
Give us the list.
Call when you need us. Support is available onsite or remotely throughout the Durham area.